Customer Spotlight – Patricia with VisitLEX
Customer Contact:
Patricia Knight
Vice President Finance & Operations
VisitLEX is a public service organization whose mission is to market and promote Lexington’s Bluegrass Region for the purpose of attracting visitors and growing the economy. VisitLEX encourages visitors to discover the historic, cultural and recreational opportunities available in the Lexington area. They provide a wealth of information about what to see and do in our city. VisitLEX has been a customer of ours for the past 2 years. To learn more about our history with them, read the responses below.
1. What were some of the obstacles that you were facing in your office prior to hiring us?
We were getting ready to relocate our office (moving from a single location to 2 separate locations). All of our equipment was outdated and in need of being replaced (including our phone system). We had viruses all of the time. We did not have in-house dedicated IT support so it was a challenge to manage. Since we were a governmental entity, capital budgets always come last. We needed an economical solution to upgrading all our equipment and to keep our 2 locations on the same network/phone system. A hosted solution just made the most sense.
2. What hesitations, if any, did you have about working with us?
We were IIT’s first hosted private cloud client (if I’m not mistaken). It didn’t really make me nervous, it was just a fact. I knew what I wanted and knew that Integrity would make it happen!
3. What do you like best about working with us? Do you find any specific benefits?
The support team is amazing. Early on I spent a lot of time with the help desk (not really on problems, just making tweaks to different applications and learning how a hosted cloud environment works). They were all very patient and pleasant.
4. Tell me about a time in which you used us directly? Backup issue? Computer failures? How was your experience with us during that time?
When we relocated our office, Integrity took the lead on making sure our data and phone system integration were seamless. We literally walked out of our old office on a Friday at 4:45 with phone service and into our new office at 5:00 with phone service on a new phone system. It was amazing! Our data took several hours over the weekend to move and migrate, but from the staff’s perspective, they went home on Friday with the systems working and came in to the new office on Monday morning with the systems working. It was amazing!
5. Would you recommend our services to others? If so, why and to whom?
Absolutely! The service is wonderful, the team is amazing and the amount of time I spend managing IT is almost non-existent! It has been one of our best investments! Plus, we haven’t had a single virus since we hired Integrity IT!
6. What’s the most important thing that people should know about working with us?
Integrity IT is the real deal. If you promise something, you deliver. If I have a crazy idea, you will make it happen.
Related Posts
- Emotet Malware Alert ( September 23, 2019 )
- ARE YOUR COMPANY’S DIGITAL CREDENTIALS FOR SALE ON THE DARK WEB? ( June 12, 2018 )
- Equifax Breach ( September 15, 2017 )
- Protect your network from ransomware ( May 15, 2017 )
- 5 years as a Best Place to Work ( April 26, 2017 )
- A Full Spectrum of Security Solutions ( February 16, 2017 )
- Simple Tips to Secure Patient Information – Passwords ( January 25, 2017 )
- Simple Tips to Secure Patient Information – Smartphones ( January 18, 2017 )
- Simple Tips to Secure Patient Information – Backups ( January 11, 2017 )
- Simple Tips to Secure Patient Information – Portable Devices ( January 4, 2017 )
Recent Posts
Sign up for our Newsletter
Archives
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- July 2015
Leave a reply
You must be logged in to post a comment.