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Customer Spotlight – DelCotto Law Group

DelCotto Law Group PLLC provides professional legal guidance and advocacy for business, business owners, and individuals that need creative assistance with their unique financial or litigation obstacles.   Located in Lexington, Somerset, Danville, and Louisville their firm focuses to ensure clients receive individualized action and advice in a close-knit environment.

 

1. What were some of the obstacles that you were facing in your office prior to hiring Integrity IT.

Being the “Make it Happen” person in the office can be very time consuming. I have a background in IT so I was handling the network, end users, servers, etc. as well as managing the day-to-day operations of a growing law firm. We finally decided that outsourcing a portion of the IT work made sense so I could focus on other aspects of the office.

2. What hesitations, if any, did you have about working with us?

Since I do have a background in IT, I needed to fully vet each company I considered hiring. After several meetings and numerous emails, I decided that Integrity was the best choice. If Phil Miller is willing to respond to my partners’ 1,000 questions while on vacation, I knew he would expect nothing less from his employees. It made an impression.

3. What do you like best about working with us?

The staff’s responsiveness to any and all issues. I’ve had server issues while out of town during non-business hours and the afterhours tech responded very quickly and got the issue resolved.

4. Tell me about a time in which you used us directly? Explain the experience and/or outcomes.

There have been many times that I’ve used Integrity directly but the most recent and traumatic experience was when a freak lightning storm took out several pieces of my equipment. The lightning came through the telephone lines…it really was a freak occurrence. We had our equipment on UPSs and properly protected but the direct hit on our building caused a world of trouble. I called Integrity’s help desk and they began looking into the issue. I called Maximo Bredfeldt and he immediately dropped everything and started calling in reinforcements. They brought loaner switches, routers, etc. to get us back up and running. When you work at a law firm, time is very precious and lawyers aren’t the most patient end users. Getting them to a functioning level in a matter of a few hours was critical. Bob Salmans was another critical onsite genius. He stayed there with me all day and came back the next to get our new equipment installed. That man knows his stuff! I would have been lost without Integrity’s amazing team.

5. Would you recommend our services to others?

I often get asked my opinion on outsourcing needs and recommend Integrity without hesitation.

6. What’s the most important thing that people should know about working with Integrity IT?

They will do anything and everything they can to make sure you’re taking care of! 

 

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