Service Goals
To become the premier provider of Information Technology Services and Solutions to Central Kentucky Businesses by empowering them to achieve their objectives and fullest potential by:- Understanding our clients businesses (including their objectives, strengths and weaknesses) and identifying opportunities for improvement through the use of technology
- Providing affordable technology solutions that are an appropriate fit with the clients technology needs and financial resources
- Building and maintaining a partnership relationship with our clients that is based on trust, honest advice and integrity
- Providing every technology service that is needed by our clients (not just the most profitable ones) either directly or indirectly through trusted business partners
- Consistently exceeding our clients expectations
Standards of Practice
To achieve these goals we commit to:- Always recommending what we believe is in the best interest of the client, even if it is not the most profitable solution for us to sell
- Honesty and Integrity in all dealings with our clients
- Professional and Courteous behavior at all times
- Confidentiality of client information and business practices
- Exceeding expectations by going above and beyond whenever possible
- Prompt and Effective Service and Support
- Provide Services to non-profit organizations at reduced rates
- Provide a no charge service consultation to discuss the needs and objectives of potential clients (up to one hour)
- Provide fair pricing that exemplifies a proper balance of consideration for the client and our own profitability
- Maintaining Technical Excellence in the technologies we represent
- Maintaining an awareness of emerging technologies and their potential benefits to our clients
- Adherence to applicable industry standards of practice
- Standing behind our work, making things right
